You have questions, we have answers!
Where are we based out of
We are a Ottawa, On based business that was founded in 2014
All flash frozen, vacuum packed, and butcher wrapped products are guaranteed against freezer burn for 180 days.
Not happy with your purchase? We offer a full exchange on your product(s) for the same product(s) or different product(s) of equal value. We do not offer refunds.
We encourage you to branch out and try new products, but if you simply don’t love the taste, we cannot accept a return – food is perishable, after all! (This applies to Fido and Fluffy, too – we do not accept returns of raw pet food.)
Do I have to sign up for a monthly service or contract?
Is there a minimum order for delivery?
The short answer is – yes. We always want to offer only the best quality products at the best possible value. In order to keep doing that, we require a $249 minimum order per customer for delivery. (But there is no minimum order for pickup!
Where do we deliver?
Do we have retail store or pickup location?
Do we have to be home to receive delivery?
What happens if I live in an apartment or condo building?
We will contact you when we have arrived at your building. To prevent any parking snafus, we ask that you meet us at the front of your building to pick up your order. If you are unable to pick up your order at the front due to a health condition, please notify us when you make your order and we will gladly accommodate your preferred pick up method.