FAQ
You have questions, we have answers!
Where are we based out of
We are a Ottawa, On based business that was founded in 2014
Our Guarantee
All flash frozen, vacuum packed, and butcher wrapped products are guaranteed against freezer burn for 180 days.
Not happy with your purchase? We offer a full exchange on your product(s) for the same product(s) or different product(s) of equal value. We do not offer refunds.
We encourage you to branch out and try new products, but if you simply don’t love the taste, we cannot accept a return – food is perishable, after all! (This applies to Fido and Fluffy, too – we do not accept returns of raw pet food.)
Do I have to sign up for a monthly service or contract?
There are no no contracts, memberships or signing up for anything. We are a order as you go service and unlike other similar services we want our customers to have the freedom to shop as they please
Is there a minimum order for delivery?
The short answer is – yes. We always want to offer only the best quality products at the best possible value. In order to keep doing that, we require a $249 minimum order per customer for delivery. (But there is no minimum order for pickup!
Where do we deliver?
We currently service through our home delivery service Ottawa, Montreal and surrounding areas. Please contact us to see if we service your area. We service the communities of Nunavut through our partner distributors Northern Shopper & BBE expediting. We are constantly expanding to include new delivery and pick up locations as our customer base grows
Do we have retail store or pickup location?
We don’t currently offer a retail store location. Instead, place your order online and we’ll deliver right to your door, or you can pickup your order at our warehouse.
Do we have to be home to receive delivery?
We like our customers to be home to receive their orders so that we can address any questions you might have. During the winter months when the temperature is below freezing we can arrange to leave your order in a secure place of your choosing.
Does our meat, seafood and pet foods products come fresh or frozen?
All of meat, seafood and petfoods are flash frozen in a commercial blast freezer by our great partner packers to assure the longevity and freshness of our products. We offer fresh for certain special order products we offer.
How long will my products last in the freezer?
Our commercially flash frozen products will last a year in the freezer and still be as fresh as the day you purchased them
Can I mix and match, special order or pick and choose the items I would like to order?
We currently offer preset packages and products. If you are looking for a product that we do not offer please message us and if we can’t source it for you we will glad to point you in the right direction.
Where is your meat and seafood packaged and is it government inspected?
All of our products are packaged, assembled and processed in CFIA (HACCP) or provincially government inspected facilities.
Are your products delivered in a temp controlled trucks or how are they stored?
Quality control is of the utmost importance and we transport all of our products in our temp controlled trucks kept at below -12 C/10 F at all times. We store our products at our warehouse in a walkin freezer set at the same temperature. Our transport companies that we use like ERB transport are recognized nationwide as leaders in their industry. They practise safe and secure shipping methods to ensure the complete quality control of their customers products being delivered.
Is your packaging recyclable or can we reuse our boxes?
The material that go into our packaging are 100% recyclable and we encourage all of our customers to please take the time to do so. Our boxes are are very costly but due to regulations can not be reused. They are great for storage and our customers children have made great arts and crafts from them.
Can I cook my meat or seafood using the sous-vide our meat that is vacuum sealed in cryovaced plastic?
Our products that come in the original packaging can not be cooked using the sous vide method. This a great way to cook our meat products to perfection and the sous vide bags and cookers and be purchased online through Amazon.
Can I cook my meat or seafood from frozen?
All of our meat and seafood can be safely cooked from frozen and is a great way to save time but for the best cooking results we suggest to defrost first before cooking.
What is the best way to defrost my meat and seafood before cooking?
We find the best way to defrost our products is in the refrigerator. Even the best vac packs might leak so we suggest that you put your meat or seafood on a plate or tray before putting into the fridge. We do not recommend defrosting in water or the microwave.
How are your meat, seafood and pet foods packaged?
Most of our meat, seafood and pet foods are individually vacuum sealed.
Have questions after all that? Feel free to reach out to us directly!